FAQs
Frequently Asked Questions
Do you offer customization services?
Yes, we offer customization options for many of our products. Let us know your specific requirements, and we’ll work with you to create tailored solutions that meet your needs.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact us immediately with your order number and photos of the damage. We’ll arrange for a replacement or refund based on the situation.
Can I modify my order after it’s been placed?
Modifications can be made if your order hasn’t been processed yet. Please contact us as soon as possible with the details of the changes you need.
How is shipping handled?
Shipping is managed through reliable carriers to ensure safe and timely delivery. We provide tracking information for all shipments, and shipping costs are calculated based on the destination and order size.
What is your lead time for bulk orders?
Our lead time depends on the size and complexity of your order. Generally, bulk orders are processed within 4-6 weeks. We’ll provide a more accurate timeline once we receive your order details.
Do you offer samples of your products?
Yes, we offer samples of our products to help you assess their quality before placing a bulk order. Simply get in touch with us to request samples.
How can I place an order?
You can place an order by contacting us through our website or directly reaching out via email or phone. We’ll guide you through the process, from selecting products to finalizing your order.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit/debit cards, and secure online payment gateways. For bulk orders, we can also discuss flexible payment options.